Never. Guests scan your QR code and the gallery opens in their phone's browser. No downloads, no sign-ups, no passwords.
Who owns the photos?
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You do. Every photo and video uploaded to your event remains yours to download, share, print, and keep forever.
How long are the photos stored?
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Private Vault keeps your archive for 3 months from your event date; Live Celebration keeps it for 12 months. You can download a full-resolution archive at any time during your storage window.
Do I get a QR code sign for the day?
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Yes — both plans include the same three designer signage cards (Minimal, Editorial and Photo). Download print-ready A6 PDFs with your QR baked in, then print or send to your stationer.
Can I download everything at the end?
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Yes. Both plans include a one-click full archive ZIP export — every photo and video in original HD quality, organised by chapter. Download as often as you like during your archive window.
Can I see uploads before guests do?
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Yes. In Approved Social mode (the default), every upload lands in your private queue first. Nothing appears in the public feed until you approve it.
Does this replace my photographer?
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No — it complements them. Your photographer captures the planned, polished frames. Confetti Frame captures everything else: the candid, the chaotic, the angles only your guests had.
What happens if a guest uploads something inappropriate?
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Approved Social mode means nothing goes public without your blessing. You can delete any upload from your curation queue at any time.
Can I change my plan later?
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Yes, upgrades are available any time before your event. Downgrades aren't possible once an event is paid for, but you can always reach out for help.
What's your refund policy?
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Full refund any time before you activate the QR for guests. Once your event is live, payment becomes final.
Is the gallery really private?
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Yes. Each event lives at a unique, unguessable URL. There's no public directory, the gallery is never indexed by search engines, and only people you share the QR with can find it. Every event is isolated — your photos are never mixed with anyone else's.
Will I be reminded before my archive closes?
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Yes — on Live Celebration we send the couple gentle automated reminders 30 and 7 days before your archive window ends, each with a one-click link to download your full ZIP archive. Private Vault couples are reminded once, a week before expiry.
What is the Living Gallery?
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It's our name for the live, real-time guest timeline on Live Celebration. Every photo your guests upload appears instantly on every other guest's screen — together, in the moment. Loveheart taps animate across the feed, and every upload sorts itself into the milestone chapters you've set (speeches, first dance, golden hour). The result is the whole room watching the day unfold together, not staring at their own camera roll.
What's the difference between Private Vault and Live Celebration?
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The biggest difference is the Living Gallery — Live Celebration's real-time guest timeline, with loveheart reactions and custom milestone chapters, so the whole room can watch the day unfold together as it happens. Private Vault is a quieter, upload-only keepsake — guests scan, upload, done. No public feed, no reactions, perfect for unplugged ceremonies. Both plans include the same designer QR signage cards and one-click ZIP download.
Can we get a printed photobook?
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Coming soon. We're partnering with a UK print-on-demand service so the couple can send their favourite photos straight to a beautifully bound lay-flat wedding photobook — billed separately, printed on demand, shipped direct. No design work, no minimums.