Refund Policy

Confetti Frame is a one-time purchase per event. We want you to be happy with what you bought. Here is exactly how refunds work.

1. Full refund before activation

You can request a full refund at any time before your event QR has been activated and used for any guest upload. Just email hello@confettiframe.com from the email tied to your account. We process refunds via the original Stripe payment method, typically within 5 working days.

2. After activation

Once the event has been activated (the QR has accepted at least one upload), the Service has been delivered. Refunds after activation are at our discretion and are assessed case-by-case. Reasons we will consider include a serious Service failure on our side that we couldn't fix during your event.

3. UK consumer rights (statutory)

If you are a consumer based in the UK or EU, you ordinarily have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 / Consumer Rights Directive. By activating your event QR within the 14-day period, you are expressly requesting that the Service begin during the cancellation period and you acknowledge that you lose the right to cancel once the Service is fully performed. This is consistent with statutory exemptions for fully-performed digital services.

4. How to request a refund

Email hello@confettiframe.com with your event slug or the email on your Stripe receipt. We respond within 2 working days.

5. Chargebacks

Please contact us before raising a chargeback with your bank or card issuer. Almost every dispute is resolved faster directly.